Patient Resources - Remote service Overview

Better Health. More Support.

Your provider group has chosen MayaMD's Award-winning remote care services to better support your needs in between your clinic appointments. This page has a host of resources to help you better understand our remote services whether you are already enrolled  or new and just learning. So scroll below to view all the sections.  If you have any questions, there are forms and contact numbers below. Our team is here to help and support you along the path to better health.

Thank you again for allowing MayaMD to be a part of your healthcare journey.
~ The MayaMD Team
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Proud to Serve

Overview of MayaMD Remote Healthcare

Our goal is simple: to help you stay connected, informed, and healthier from the comfort of your home. Your provider has partnered with MayaMD to help support your health between visits. Depending on your needs, our remote care services may include connected health devices, personalized education, monthly check-ins, and support from a dedicated medical assistant. If monitoring devices are part of your care plan, your health information is securely shared with your care team, helping them stay informed and identify potential concerns earlier. Some patients may qualify for other remote care services and may not require a monitoring device.
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If you are not yet enrolled, call or text one of our Enrollment Specialists at 1 (888) 629-2631 or complete our online Enrollment Form

MayaMD Patient App

Our app lets you track your vitals, view daily insights, and message your care team anytime. It has your personalized care program, daily reminders based on your condition like to take your blood pressure reading, medications, exercise & more. It syncs with your monitoring device automatically and keeps you connected. Download it now to access your plan.
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Medical Device Overview


Depending on your condition and care plan, MayaMD may provide a connected medical device such as a blood pressure monitor, weight scale, pulse oximeter, or glucometer. These devices automatically and securely share your readings with your care team, helping them better understand your health and monitor your progress between visits. If you receive a monitoring device, we encourage you to take readings regularly as directed by your provider & your MayaMD medical assitant. The more information your care team has, the better we can identify trends and support your health.

Some patients may not require a monitoring device and may instead benefit from our Chronic Care Management services, which provide personalized support for their specific condition. Whether you participate in Remote Monitoring or Chronic Care Management, you will have a dedicated MayaMD medical assistant who provides monthly check-ins, tracks your progress, shares updates with your provider's office, and helps you stay informed and engaged in your care. Below are helpful videos to guide you through setting up and using your device, if one has been provided to you.

For Device Support Call (317) 954-2515

Blood Pressure Monitor
Weight Scale
Pulse Oximeter
Weight Scale

Chronic Disease Educational Videos

Watch any of our helpful chronic disease educational videos below to better understand your condition and ways to manage it.
Your app has helpful educational videos and content too.

Prevention & Management

The Kidney Disease, Heart Disease, and Diabetes Connection | National Kidney Foundation

High Potassium

Treatment, Medication & Diet | National Kidney Foundation

What are your Kidney Numbers?

Treatment, Medication & Diet | National Kidney Foundation

Kidney Disease Stages

Treatment, Medication & Diet | National Kidney Foundation

Insurance FAQ's

Unsure about insurance coverage? We’ve answered the most common insurance questions below related to Medicare's Remote Patient Monitoring (RPM) and Principal Care Management (PCM) chronic care programs. Learn how billing works and what your plan may include.

Team Member
Do I still need to do my expense reports when using Neurex?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
What types of businesses are ineligible for Neurex?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
Where are the funds being held?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
Can I truly make unlimited design request?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
Does Neurex offer marketing, sales, or customer success support?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
What RPM and PCM services are covered by my insurance?
Coverage depends on your plan. Many insurance plans cover Remote Patient Monitoring (RPM) and Principal Care Management (PCM) for eligible conditions. Copays or deductibles may apply. For an example, Medicare and many private insurers provide coverage for remote care services since these are CMS programs - Centers for Medicare & Medicaid Services, but the coverage is dependent on your specific plan, region or state. Medicare covers RPM & PCM services for acute and/or chronic conditions, but patients may be responsible for a 20% co-payment under Medicare Part B. This copay may be lower though if you have a secondary insurance plan too. So as you can see, it all depends on what your specific coverage is and it’s always best to either call your doctor’s billing office or your insurance provider directly. Please also note that some insurances require prior authorization which may cause a slight delay in our service to you.
How are RPM and PCM services billed to my insurance?
We work directly with your provider’s office and only invoice for the services we provide on a monthly basis. Hence, if you do have a copay, they may vary depending on which service you have and what is provided. Check with your provider's billing department, insurer or one of our enrollment specialists.
Who is eligible for RPM and PCM care services?
Patients eligible for RPM must have at least one acute condition that warrants the service (e.g. hypertension, chronic kidney disease, diabetes, COPD, CHF). Additionally, only established patients who have been evaluated and met with their provider or specialist in the past 12 months can participate. Eligible patients for PCM must have one chronic condition expected to last at least 3 months. PCM can only be used to target this single illness. It must pose a significant risk of death, acute decompensation, or functional decline.
Who should I contact if I still have insurance questions?
It’s always best to call your provider’s billing office to ask any questions that you might have and of course your insurer.

MayaMD is your partner in care. We help thousands of patients better manage their condition and health.

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For questions about MayaMD use the form below or call or text us at 1(888)629-2631

We will try to service your request as soon as possibe.

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